At Rivo, a brand of Scale Studio LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website Rivo.life (the “Site”) and purchase our products. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you make a purchase, create an account, or interact with our Site, we may collect your name, email address, shipping address, billing information, and phone number.
- Payment Information: We collect payment information when you make a purchase, such as credit card details or other payment methods. We use secure third-party payment processors and do not store your payment card details.
- Technical Information: We may collect non-personally identifiable information such as your IP address, browser type, operating system, and usage data on our Site.
- Cookies: We use cookies and similar tracking technologies to improve your experience, personalize content, and analyze website traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders.
- To communicate with you about your orders, account, or customer service inquiries.
- To improve our website and services.
- To send promotional emails, newsletters, or special offers (if you have opted in).
- To comply with legal obligations and protect our legal rights.
3. Sharing Your Information
We may share your personal information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us with processing payments, fulfilling orders, managing email communications, and analyzing website usage. These service providers are required to protect your data in accordance with this Privacy Policy.
- Legal Compliance: We may disclose your information if required by law or in response to valid legal processes, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of Scale Studio LLC’s assets, your information may be transferred as part of the transaction.
4. Security
We take the protection of your personal data seriously. We implement reasonable physical, electronic, and managerial procedures to safeguard your information. However, please be aware that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
- Access and Correction: You have the right to request access to the personal information we hold about you and request corrections if any information is inaccurate or incomplete.
- Opt-Out of Marketing: You may choose to opt out of receiving marketing emails by following the unsubscribe instructions in any email we send you or by contacting us directly.
- Do Not Track: Some web browsers may offer a “Do Not Track” feature. We currently do not respond to these signals, but you can adjust your browser settings to manage cookies and tracking.
6. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. International Transfers
If you are located outside of the United States, please note that we may transfer your information to the United States, where our servers are located. By using our Site, you consent to the transfer of your information to the United States.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Scale Studio LLC
Email: info@rivo.life
Phone: +1 310-690-8556
